Shipping policy

Last updated: October 16, 2026

Thank you for shopping with Blackwater Scapes. We carefully pack our natural aquarium botanicals, biotope bundles, and aquascaping materials to help ensure they arrive in good condition.

Order Processing

Orders are processed after payment is received. Processing times may vary during holidays, product launches, restocks, or periods of high order volume.

  • Local pickup: Usually ready within 1 business day. See Local Pickup below.
  • Puerto Rico shipping: Orders placed Monday–Friday by 12:00 PM (AST) usually ship the next business day. Orders placed after noon, on weekends, or on holidays ship within 2 business days.
  • United States and U.S. Virgin Islands: Orders typically ship within 2–5 business days.

Once your order has been packed and shipped, you will receive a confirmation email with tracking information when available. For local pickup orders, you’ll receive a ready-for-pickup email instead.

Shipping Locations

Blackwater Scapes currently ships to:

  • Puerto Rico
  • United States
  • U.S. Virgin Islands

We don’t currently ship to other U.S. territories or outside the United States. If you have questions about shipping to your location, email us at info@blackwaterscapes.com before placing your order.

Free Shipping

Orders of $70 or more (after discounts) ship free to every destination we serve: Puerto Rico, the U.S. Virgin Islands, all 50 U.S. states and Washington, D.C.

Local Pickup (Cabo Rojo, Puerto Rico)

Local pickup is available at no charge in Cabo Rojo, Puerto Rico. Choose Local Pickup at checkout.

  • When your order is ready: We’ll email you when your order is packed and ready, usually within 1 business day. We’ll arrange a pickup day and time with you by email and send you the pickup location. Please wait for our email before coming by.
  • Pickup location and time: The pickup address and instructions are included in your ready-for-pickup email. Pickups are available Weekdays 5:00–7:00 PM and Weekends 9:00 AM–3:00 PM, or by appointment at info@blackwaterscapes.com.
  • What to bring: Your order number and the name on the order.
  • Holding your order: We’ll hold your order for 7 days after the ready email. If we can’t reach you to arrange pickup by then, we may cancel the order and issue a refund.
  • Checking your order: Please look over your order at pickup. If anything is missing or damaged, let us know right then so we can fix it.

Shipping Rates

For orders under $70, shipping rates are calculated at checkout based on weight, package size, destination and available carrier options.

Delivery Times

Estimated delivery times depend on the shipping carrier and destination. Delivery estimates shown at checkout are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. Blackwater Scapes is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, contact us as soon as possible at info@blackwaterscapes.com. We will do our best to update the address before shipment, but we cannot guarantee changes once the order has been processed.

Lost, Delayed, or Stolen Packages

For shipped orders, once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier. Blackwater Scapes is not responsible for packages that are delayed, lost, stolen, or marked as delivered by the carrier.

If your package is lost or delayed, please contact the shipping carrier directly using your tracking number. You may also contact us at info@blackwaterscapes.com, and we will help provide any available order or tracking information.

Damaged Packages

For shipped orders, if your order arrives damaged, please contact us within 48 hours of delivery at info@blackwaterscapes.com. For local pickup orders, please check your order at pickup and let us know right away if anything is damaged.

Please include:

  • Your order number
  • Photos of the damaged package
  • Photos of the damaged product
  • A brief description of the issue

We will review the information and determine whether a replacement, store credit, or other resolution may be offered.

Natural Product Notice

All of our products are natural botanicals, including leaves, seed pods, cones, roots, bark, and similar materials. Natural variation in size, shape, texture, color, and weight is expected and is not considered damage or defect.